Paragon and Paragon Connect MLS System Update
Paragon Maintenance (January 26–29)
- A scheduled system update will take place January 26–29 and will affect subscribers who use the Paragon and Paragon Connect Paragon mobile apps, Collaboration Center and related Paragon services.
- Important note: RCO3® (Matrix) users will not experience any interruption to daily work. Searches, listings, and normal activity in RCO3® will continue as usual
How This May Affect Data Sharing
During the maintenance window, there may be a brief delay in listing updates coming from MLSs that use Paragon systems and share data with Realcomp.
- Listings will continue to display in RCO3®, but new listings and listing updates originating from Paragon MLS users will be delayed during this time.
- Any delayed updates will automatically sync once processing resumes.
Paragon MLS Systems Update Timeline
- Monday evening, January 26 beginning at 10:00 PM: Incoming listing updates from MLSs that use Paragon will temporarily stop updating.
Paragon remains available for normal use until Tuesday, January 27 until 9:00 PM.
- Tuesday evening, January 27 beginning at 9:00 PM: Paragon systems — including Paragon Connect and mobile apps will be temporarily unavailable.
- Wednesday morning, January 28 at 9:00 AM: Paragon service is expected to be restored and listing updates resume. And by Thursday, January 29 Listing updates shared from Paragon MLSs are expected to be fully processed and up-to-date.
- By Thursday, January 29: Listing updates shared from Paragon MLSs are expected to be fully processed and up to date.
Systems Affected
This update impacts the following Paragon-related systems:
- Paragon
- Paragon Connect
- Paragon mobile apps
- Collaboration Center and related Paragon services
RCO3® (Matrix) is not impacted.
If you have any questions regarding this update or notice anything unusual after the maintenance window, please contact Customer Care.
📞 Customer Care: (866) 553-3430 (Option #2 for Support)
✉️ Email: support@realcomp.com
🕘 Hours:
Monday–Friday: 8:00 a.m.–9:00 p.m.
Saturday: 8:00 a.m.–7:00 p.m.
Sunday: 11:00 a.m.–6:00 p.m.