Support

Support for
New Subscribers
 
Computer Support
General Information
MLS Rules & Policies
MLS Support
Tip Sheets and Videos
Update Your Information

 

We offer Customer Care Support assistance through email, phone, and even chat, to our MLS Subscribers ensuring we are available to answer your questions seven (7) days/week*. We provide support not only on MLS rules and regulations topics, but also on our other products and services.

Realcomp's Customer Care Support Hours:

Monday through Friday: 8 am - 9 pm
Saturday: 8 am - 7 pm, and
Sunday: 11 am - 6 pm.

To reach our Customer Care Department by phone, call 866-553-3430 and press "2".

To reach us by Chat, login to RCO3® and click on "Chat/Feedback". Then enter your topic into the "Subject Box" and click "Begin Chat".

To reach us via e-mail, click here. Our promised turn-around time for responding to requests via e-mail is two (2) business days or less.

 

 

*With the exception of a few national holidays
Last modified: Thursday, August 24, 2023
Support - Prepare for the Call

Prepare for the Call: Information We May Ask of You


We value your time and want to assist you as quickly and efficiently as possible. Before calling us, please be prepared to provide the following information to the Customer Care Representative assisting you:

  • Your Agent ID number (the last 6 digits of your real estate license number) or your Office ID number (if you are an Office Assistant. We log and track all calls that come into our support center to better serve our customers.

  • The issue you're experiencing: a detailed explanation of the problem (i.e. the exact error message that you have encountered and the steps you followed before the error occurred) can help us to diagnose the issue property and resolve it as quickly as possible.

  • Information about your computer, such as if you are using a PC or a MAC, the operating system you are using and the version (i.e. Windows 10 or OS X Yosemite), name of the browser used and the version, ISP (Internet Service Provider), and if you are connecting via a wired or wireless connection. Additional questions regarding your computer may be asked to help troubleshoot depending on the issue experienced.

 
 Last Modified: Wednesday, November 4, 2015