Support

Customer Care & Support

Realcomp’s Customer Care Team is here to assist with MLS support, products, services, rules, and technical questions. Support is available seven days a week through phone, chat, and email.

Customer Care Hours

Monday – Friday
8:00 AM – 9:00 PM

Saturday
8:00 AM – 7:00 PM

Sunday
11:00 AM – 6:00 PM

Hours may vary on select national holidays.

Contact Customer Care

Phone Support

Call 866-553-3430 and press “2” for Customer Care assistance.

Live Chat Support

Log in to RCO3® and select Chat/Feedback to connect with a Customer Care Representative.
Chat support is available as staffing allows.

Email Support

Email support requests to:
support@realcomp.com
Our Customer Care Team typically responds the same day or within 24 business hours.

Before Contacting Support

To help us assist you as quickly as possible, please have the following information available:

  • Your Agent ID or Office ID
  • A description of the issue or error message
  • The steps taken before the issue occurred
  • Your browser and device information

Screenshots are also helpful when reporting technical issues.

Helpful Resources

MLS Rules & Policies

https://realcomp.moveinmichigan.com/Products-Services/Support/MLS-Items/MLS-Policies-and-Rules

Tip Sheets & Videos

https://www.realcomp.com/Products-Services/Support/RCO3-Documents

New Subscriber Resources

https://realcomp.moveinmichigan.com/Support/MLS-Items

Upcoming Webinars & Training

https://realcomp.moveinmichigan.com/Training/Upcoming-Webinars

Training Manuals

https://realcomp.moveinmichigan.com/Training/Training-Manuals

We appreciate the opportunity to support your business and thank you for being a Realcomp subscriber.

Support - Prepare for the Call

Prepare for the Call: Information We May Ask of You


We value your time and want to assist you as quickly and efficiently as possible. Before calling us, please be prepared to provide the following information to the Customer Care Representative assisting you:

  • Your Agent ID number (the last 6 digits of your real estate license number) or your Office ID number (if you are an Office Assistant. We log and track all calls that come into our support center to better serve our customers.

  • The issue you're experiencing: a detailed explanation of the problem (i.e. the exact error message that you have encountered and the steps you followed before the error occurred) can help us to diagnose the issue property and resolve it as quickly as possible.

  • Information about your computer, such as if you are using a PC or a MAC, the operating system you are using and the version (i.e. Windows 10 or OS X Yosemite), name of the browser used and the version, ISP (Internet Service Provider), and if you are connecting via a wired or wireless connection. Additional questions regarding your computer may be asked to help troubleshoot depending on the issue experienced.

 
 Last Modified: Wednesday, November 4, 2015