One of the most asked questions we are getting regarding the switch to Docs+ is “Why?”. Why are we changing? Here are the answers to that question:
Realcomp is in the process of making all necessary modifications that will enable us to store the MLS data in a database that is owned and controlled by Realcomp (as opposed to a third-party). To accomplish this, we needed to make some rather big changes.
The database mentioned above has been established. Any data feeds or data sharing with another MLS will come directly from this database. The prior method of adding and storing documents via TransactionDesk™ cannot point to this database. So, we needed to find a “stand alone” system that could provide what we needed for this important change. We started looking for a solution last year.
Another reason we began looking was related to the amount of down time we were seeing on TransactionDesk™. And, lastly, we were not receiving the level of support that we needed to provide you, our customers, with high quality service. All these circumstances led us to make this vital change.
Some of you have asked “Why now – it’s a very busy time?” There are several factors here as well. First, we had to consider our contractual obligations to Lonewolf for TransactionDesk™ and plan accordingly. Second, other vendors are of course involved when making a transition like this, so we had to coordinate it with all necessary parties (i.e., CoreLogic Remine, etc.).
We understand that changes in the technology you use to support your clients can be challenging. We are pointing you to Docs+ so that you have the chance to get familiar with the program before TransactionDesk™ is permanently turned off.
We are providing many training opportunities on Docs+ in the upcoming weeks. These webinars are now being promoted under the RCO3® announcements. Please register for the session or sessions that best fit your schedule. And, please let me know if you have questions. I can be reached by email at email@example.com.