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We're here to help you! Realcomp's Customer Care Support Staff is available to assist you seven (7) days/week*. We can be reached by phone or e-mail and we're here to help with any and all questions you may have regarding Multiple Listing Services and your access to these services.
Realcomp's Customer Care Support Hours are as follows:
Monday through Friday: 8 am - 9 pm, Saturday: 8 am - 8 pm, and Sunday: 11 am - 6 pm. To reach our Customer Care Department by phone, call 866-553-3430 and press "2". To reach us via e-mail click here (our typical turn-around time for responding to requests via e-mail is two (2) business days or less).
The following online support-related documents are also available to you, which may help to answer some of your questions:
- 67 Words to Exclude from Listings
- Area Updates
- Agent-Direct Billing
- Appraiser Memo Regarding Data for 1004 MC Form
- Beware of Real Estate Scams
- Browser Compatibility
- Browser Pop-Up Blocker Detection
- Buyer Fees to be Disclosed in Remarks Fields (7/01/11)
- Can a Listing Remain Active in the MLS Once an Offer Has Been Accepted? (9/16/10)
- Cass Certification Forms
- Computer Clinic
- Delete Cookies
- E-mail Restrictions for Unlicensed Assistants
- Foreclosures, Short Sales, & Sheriff's Deeds
- How to Avoid Long-Term Pending Report Fines (06/17/09)
- House Exchanges (06/01/09)
- How to Attach Documents to Listings - Tutorial & Tip Sheet
- How to Create Mailing Labels or Lists from Public Record Data (PRD)
- How to Print an Individual Form
- How to Setup an Automatic Login for Windows
- Instanet 64 Bit MAC Compatibility Fix (4/26/10)
- Listing Load Tips & Troubleshooting
- Listing Tips
- Manfactured Homes
- Microsoft Vista Buyers Guide
- MLS Areas
- MLS Area List
- MLS Area Maps
- MLS Policies and Rules
- MLS System Tips
- Online Forms Freezing - Troubleshooting Tips
- Password Change Rules
- Photo Library Tip Sheet
- Please Prospect Proactively!
- Prepare for the Call
- Realcomp Enhancements Installed (4/26/11)
- Realcomp Mobile Upgrade Delivers Open Houses and Preferences
- Simple Tips and Tricks for Getting the Most Out of Realcomp
- Streamline Your Searches on Realcomp Online®!
- System Maintenance
- Taxes in Realcomp Online® (07/29/09)
- Top 10 Tips from an REO Broker
- Using the New "Subject to 3rd Party Approval" Feature Code
- Using this Website
- Vacant Property Registration Ordinances
- Want to Display Your Listings on Your Facebook Page? - Learn How! (05/12/10)
- What Activities Can an Unlicensed Assistant Perform?
- When Working with Bank-Owned Properties, Be Sure to Promptly Communicate Status Changes to Realcomp!
We're pleased and privileged to assist you. Please contact us when you need support!
* Excluding weeks involving nationally recognized holidays.
Created by
fgreen
Last modified 2011-11-11 08:45
Last modified 2011-11-11 08:45
