This page is designed to help you find the answers to your questions regarding Agent-Direct Billing quickly and easily. Click on any of the headings to jump to the different areas of this page. You may also scroll down to view the Q & A in its entirety. Click here to see important dates regarding Agent-Direct Billing.

1. What is 'Agent-Direct Billing’?

2. How to update your e-mail address in Realcomp Online^®

3. What are my payment options?

4. Is the online bill pay system secure?

5. Will I receive a hard copy of my MLS invoice?

6. When will Agent-Direct Billing begin?

7. Are Realcomp's MLS fees increasing?

8. How often will I be notified of any MLS fines that I incur?

9. If I choose to terminate my multiple listing services at anytime during a billing period, will I receive a refund of any paid monies?

10. If I choose to reinstate my multiple listing services, are there any additional fees involved?

11. Who should I call if I still have questions about Agent-Direct Billing?

12. Who should I call if I have questions about the charges appearing on my invoice?

Agent Bill-Pay Tip Sheet

1. WHAT IS ‘AGENT-DIRECT BILLING’?
   Agent-direct billing can be defined as the procedure Realcomp will follow to directly invoice all MLS subscribers, on a quarterly basis (rather than monthly), for their Multiple Listing Services (MLS). The invoices will be sent to each MLS subscriber directly via e-mail and subscribers will be able to pay for these services online, while logged into the Realcomp Online^® system. MLS invoices will be e-mailed to each subscriber at the same e-mail address they have stored for themselves in the Realcomp Online^® system.  It is very important to make sure you can accept emails from mlsbilling@realcomp.com in order to get your emailed statements. If you have a spam filter or very tight security settings, you need to make sure that emails from this address can get through to your inbox.   ^{back to top}
2. HOW TO UPDATE YOUR E-MAIL ADDRESS IN REALCOMP ONLINE^®
   If you have not yet stored your e-mail address in Realcomp Online^® or have not updated the system to contain your current address, you can do so by following these steps: Click on the “Agent” and “My Information” menu items in Realcomp Online^® and then scroll down to the bottom of the page to the “Web Information” section. You will see a field labeled “E-mail Address”, which is where you will enter your information. Click on the “Save Information” button once you have entered your e-mail address to store this information in Realcomp Online^®.  ^{back to top}
3. WHAT ARE MY PAYMENT OPTIONS?
   • Realcomp accepts Visa, MasterCard, and Discover debit/credit cards. For security reasons, you will need to enter your card information into the system each time you pay your bill. For your protection, Realcomp will not store your credit card information.
   • No credit card information will be accepted by Realcomp either by fax or phone. You will need to enter this information into the MLS computer system on your own.  A tip sheet to help you with this process will be available if you need assistance.
   • Check and cash payments are also accepted, but are less efficient since these payments cannot be posted to your account until they are received and processed.   ^{back to top}
4. IS THE ONLINE BILL-PAY SYSTEM SECURE?
   Yes. Realcomp’s bill payment system uses 128 bit Secure Socket Layer (SSL) encryption to protect your information during the online payment process. Secure Socket Layer (SSL) technology guarantees the security of your internet based transactions by encrypting all data communications involved in the transaction.
    
   Realcomp uses only SSL certificates issued by Verisign, Inc., the world’s leading authority on SSL based security. For more information regarding Secure Socket Layer (SSL), please visit http://www.verisign.com/products-services/security-services/ssl/index.html.   ^{back to top}
    
5. WILL I RECEIVE A HARD COPY OF MY MLS INVOICE?
   In addition to your MLS invoice being e-mailed to you, your Designated REALTOR^® and/or Broker Owner will receive a master invoice for all of the MLS fees charged to their agents and office.  Additionally, you will be able to review any outstanding balance at any time by logging into Realcomp Online^® and choosing the “Agent” and My Account” menu items.
   
   Realcomp is also enhancing the Realcomp Online^® system to generate a series of reminder messages which will appear in the “Notifications” section of the homepage if you have an outstanding user fee. Notifications of overdue invoices will display for up to 14 days. Once you have paid your invoice, you will need to delete the notification(s) to remove them from displaying in this section of the homepage.   ^{back to top}
6. WHEN WILL AGENT-DIRECT BILLING BEGIN?
   Based on our current implementation schedule, we expect the billing for March, 2006 to be the last ‘broker billing’ performed by Realcomp. MLS invoices for the 2nd quarter (April through June) of this year are expected to be created and sent in early March. These invoices will include a due date of March 31, 2006. However, since this will be the very first billing performed under the new program, we will be extending to the agents a grace period through April 17, 2006. Thus, April 17th represents the deadline for Q2-2006 payments to be made. If your invoice is not paid by this date, your MLS access will be suspended until your account is current. Failure to receive an MLS invoice via e-mail will not be considered sufficient reason for payment not being made within the required timeframe.
   
   Realcomp’s Agent-Direct Billing is expected to be performed per the following schedule:
   • 2nd Quarter (April through June) – 1st invoice generated in early March
   • 3rd Quarter (July through September) – 1st invoice generated on or around May 21st
   • 4th Quarter (October through December) – 1st invoice generated on or around August 21st
   
   The invoice generation dates above will be adjusted depending on the days of the week these particular dates fall.   ^{back to top}
7. ARE REALCOMP’S MLS FEES INCREASING?
   No.  However, with the billing schedule changing from monthly to quarterly, the fees reflected on the quarterly invoices represent a 3-month period of service, or $99.00.   ^{back to top}
8. HOW OFTEN WILL I BE NOTIFIED OF ANY MLS FINES THAT I INCUR?
   Realcomp will notify you of any fines that you incur via the “Notifications” section of the homepage. Fine notices will display for up to 14 days.  Fine-related invoices will be generated monthly and will include all fines for that period. Once you have paid any applicable fines, you will need to delete the notification message(s) to remove them from displaying in this section of the homepage.   ^{back to top}
9. IF I CHOOSE TO TERMINATE MY MULTIPLE LISTING SERVICES AT ANYTIME DURING A BILLING PERIOD, WILL I RECEIVE A REFUND OF ANY PAID MONIES?
   No. In the event that an agent terminates services with Realcomp, no refunds will be given.
10. IF I CHOOSE TO REINSTATE MY MULTIPLE LISTING SERVICES, ARE THERE ANY ADDITIONAL FEES INVOLVED?
    Yes. Any previous outstanding amounts must be paid at that time. A reinstatement fee may also be charged.   ^{back to top}
11. WHO SHOULD I CALL IF I STILL HAVE QUESTIONS ABOUT AGENT-DIRECT BILLING?
    If you have any questions about any of the above information, please contact Realcomp’s Customer Care Department at our new toll free number obtained to provide all MLS subscribers with free calling to Realcomp from anywhere within the U.S.A. OUR NEW TOLL FREE CUSTOMER CARE SUPPORT NUMBER IS: (866) 553-3430.   ^{back to top}
12. WHO SHOULD I CALL IF I HAVE QUESTIONS ABOUT THE CHARGES APPEARING ON MY INVOICE?
    Please contact Realcomp’s Membership and Billing Department at our new TOLL FREE ADMINISTRATION NUMBER: (866)553-3003.   ^{back to top}

Thank you for your cooperation and support of these long awaited improvements!