Did You Know ... The Consumer Portal on RCO3® Contains a Guide for Interacting with and Organizing Listings? (05/20/13)

Once you've created a saved search/auto-email for your buyer to receive regular MLS updates from the RCO3 system, you may want to point out to them the "Customer Portal Help" link (found under the "Help" tab in the portal). This includes a five (5) page overview of the portal functions, which is helpful for a consumer to acquaint themselves with before interacting with listings. Here are just a few tips that are included in the guide:

             

Order of Listings in Your Collection - The order in which listings are initially displayed is as follows:
First come listings that are new to the collection. These could be listings that have just been listed on the MLS® system or existing listings that, by way of a price change or other change, now appear in your collection for the first time.
Next you will see the listings that have been in the collection since the previous auto email but that you have yet to view in detail.
                       
Finally you will see the listings that have been in the collection since the previous auto email that you have already viewed in detail. A listing counts as viewed or "Read" when you click on its MLS® number to view its complete details."

Colors

 You will notice that listings you have not viewed in detail are bold. New listings (>72 hours old) have a yellow background. After you have viewed a listing (by clicking on an MLS® number), it changes bolding and color. This will help you differentiate between listings you have already viewed in detail and those you have not.

Additionally, you may want to encourage your buyers to tag their listings as favorites, a possibilities, or discards. This way, they no longer need to continually view the same properties over and over again in their list of matches once they have determined a property is no longer a favorite or in the running for their purchase. [Note: Your client can always access these properties afterwards from the "possibilities" and/or "discards" tabs, if they so desire (just by clicking on these tabs).

If you have any questions about this, please contact Realcomp's Customer Care Department at (866) 553-3430. We're here to help! 

            

 

Last modified:  Thursday, September 05, 2013

 

Feature Story May 2013

May 2013

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RCO3 Consumer Portal Includes Interacting Guide

Once you've created a saved search/auto-email for your buyer to receive regular MLS updates from the RCO3 system, you may want to point out to them the "Customer Portal Help" link (found under the "Help" tab in the portal). This includes a five (5) page overview of the portal functions, which is helpful for a consumer to acquaint themselves with before interacting with listings.

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